Skip to content

FREE UK Delivery

Shipping policy

SHIPPING POLICY

Last updated: 24.02.2026

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and UK bank holidays).

You will receive a confirmation email once your order has been dispatched.


2. Shipping Options (United Kingdom)

We currently ship within the United Kingdom via Royal Mail.

The following shipping options are available at checkout:

Free Delivery
Free on orders over £50.

Standard Delivery
£3.99
Estimated delivery time: 2–4 business days.

Next Day Delivery
£5.99
Next business day delivery (orders must be placed before our daily cut-off time).

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control.


3. Delivery Delays

While we aim to deliver within the stated timeframes, delays may occur due to Royal Mail service disruptions, weather conditions, or high demand periods.

We are not responsible for delays once the order has been dispatched.


4. Incorrect Address

Please ensure your shipping address is correct before completing your order.

We are not responsible for orders delivered to incorrectly provided addresses.


5. Lost or Damaged Items

If your order has not arrived within 7 business days (UK) or arrives damaged, please contact us at:

siluette0106@gmail.com

We will investigate the issue with Royal Mail and work to resolve the matter as quickly as possible.


6. Contact

Siluette
A trading name of anna Kaczmarowska
Email: siluette0106@gmail.com